Privacy Policy

Last updated: January 1, 2026

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1.Introduction 2.Information We Collect 3.How We Use Your Information 4.Data Protection 5.Third-Party Services 6.Your Rights 7.Cookies 8.Changes to This Policy

Section 1

Introduction

DR IT Solutions PK ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dritsolutionspk.com and use our doorstep device repair services.

Section 2

Information We Collect

Personal Information

Name and contact information (phone number, email address)

Address for doorstep repair services

Device information (brand, model, issues)

Preferred appointment date and time

Automatically Collected Information

Browser type and version

Operating system

Pages visited and time spent

IP address and general location

Section 3

How We Use Your Information

To process and manage your repair requests

To communicate with you about your repairs

To send confirmation emails and tracking updates

To improve our services and website

To respond to your inquiries

To send promotional communications (with your consent)

Section 4

Data Protection

We implement appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

SSL Encryption

For all data transmission

Secure Storage

With Firebase infrastructure

Limited Access

To personal information

Regular Audits

Security updates & checks

Section 5

Third-Party Services

We use the following third-party services:

Firebase

For authentication and database storage

SendGrid

For sending transactional emails

Google Analytics

For website analytics

For customer communication

Section 6

Your Rights

You have the right to:

Access your personal data

Correct inaccurate data

Request deletion of your data

Object to processing of your data

Withdraw consent at any time

Section 7

Cookies

We use cookies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. Essential cookies are required for the website to function properly.

Section 8

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Have Questions?

Email Us

dritsolutions786@gmail.com

Call Us

+92 311 049 8733

Mian Mir Colony, Street No. 20, Lahore, Pakistan